General Terms and Conditions of Sale

Hotel Individual rates

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flexible summer and autumn 2025 rates

Deposit : 50% of the amount of the stay is to be paid upon booking. The balance of the stay is due 14 days prior to arrival.

Cancellation: free of charge up to 14 days prior to arrival. Fee of 50% of the amount of the stay for a cancellation between 14 and 1 day. 100% of the stay fee for cancellation on the day of scheduled arrival or in case of no-show.

*Please note that reservations of 5 rooms or more are subject to different conditions.

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‍FLEXIBLE PRICING CONDITIONS WINTER 2025

Deposit* : 50% of the amount of the stay is to be paid upon booking.

Cancellation* : free of charge up to 30 days before arrival.

Cancellation on the scheduled day of arrival or no show : the total amount of the booked stay will be charged.

Modification of stay: In the event of a change in the arrival date and/or the departure date, the amount of the initial stay will be invoiced in full, as compensation, without any other form.

*Please note that reservations of 5 rooms or more are subject to different conditions.

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Special conditions for the Christmas and New Year period (from 21/12/2024 to 04/01/2025) :

Deposit: Beyond the 50% requested at the time of confirmation, the balance of the stay is due 30 days before arrival.

Cancellation: The full amount of the stay is retained in the event of cancellation occurring less than 30 days before arrival.

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FLEXIBLE PRICING CONDITIONS WINTER 2026

Deposit: 50% of the amount of the stay is to be paid upon booking. The balance of the stay is due 30 days prior to arrival.

Cancellation: free of charge up to 30 days prior to arrival. Fee of 50% of the amount of the stay for a cancellation between 30 and 1 day. 100% of the stay fee for a cancellation on the day of scheduled arrival or in case of no show.

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Special conditions for the holiday season (from 20.12.2025 to 3.01.2026):

Deposit: 50% of the amount of the stay is to be paid upon booking. The balance of the stay is due 30 days prior to arrival.

Cancellation: free of charge up to 30 days prior to arrival. 100% of the stay fee for a cancellation less than 30 days.

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CONDITIONS PREPAID RATES

Deposit*: 100% of the amount of the stay is to be paid upon booking.

Cancellation*: The total pre-payment amount will be retained for any cancellations.

Modification of stay: In the event of a change in the arrival date and/or the departure date, the amount of the initial stay will be invoiced in full, as compensation, without any other form.

*Please note that reservations of 5 rooms or more are subject to different conditions.

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GENERAL CONDITIONS OF SALE (APPLICABLE TO ALL RATES):

Breakfast : included in the room rate.

Supplements applicable from the 3rd person in a room per night :

- Bed and breakfast: Adult and child over 12 years old: 110€/Child 3-12 years old: 90€

- Half board room: Adult and child over 12 years old: 200€/Child 3-12 years old: 125€

Baby welcome: Offered.

Animal: €35 per day excluding food.

Tourist tax: 3.50€ per day per person over 18

Parking & garage: free (valet service).

VAT: Our rates include a 10% VAT rate. These are indicated according to the taxes currently in force, and are subject to change according to the taxes applicable at the time of your stay.

Arrival: The room is available from 16:00.

Departure: The room must be vacated no later than 12:00. A penalty in the amount of one night will be applied for any departure beyond this time. Please note that all rooms at our hotel are non-smoking. In case of non-compliance, you will be charged the costs of restoring the room.

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Pure Altitude Spa

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Your arrival at the Spa: We recommend that you arrive at least 15 minutes prior to your treatment time in order to fully enjoy your experience. Please note that late appointments will not result in extensions of care.

Relaxation and disconnection: The Pure Altitude Spa is a sanctuary dedicated to relaxation. Please switch off your mobile phones to ensure a peaceful atmosphere for all our customers.

Health condition: For your safety, please inform us of any health problems (heart problems, phlebitis, arthritis, ulcers, cancers under treatment...), allergies or injuries that could affect the smooth running of your care. In case of pregnancy, please also let us know.

Pregnancy : For safety reasons, we do not perform massages on pregnant women during the first trimester of pregnancy. Specific programs adapted to the needs of pregnant women are offered. Do not hesitate to ask for advice at the Spa reception.

Personal items : In each massage room, baskets are available to store your jewelry. However, we recommend that you remove all your personal effects before you come. Please note that the hotel is not responsible for lost or forgotten items in the bathrobes.

Wellness area: Our wellness area is exclusively reserved for hotel guests. It is forbidden to smoke or consume alcohol in our spaces.

Cancellation policy : Prepaid treatment, not cancellable. Modifiable up to 24 hours before the treatment time as part of a dated report, subject to availability.